At Boiverse, our Digital Product Refund Policy explains the terms and conditions for refunds related to eBooks, PDF books, audiobooks, and digital subscriptions. Since our products are delivered electronically, customers receive immediate access after completing a successful payment.
We aim to provide a smooth digital reading experience. However, we understand that technical issues may sometimes prevent customers from accessing their purchased content. In such cases, our team will work to resolve the issue and provide a suitable solution.
Our digital products are different from physical products because they cannot be returned after delivery or access. Once a customer successfully completes payment and receives access to download or use the product, refunds are generally not available.
Before purchasing any product or subscription, customers are encouraged to review the available information, product details, and service features carefully.
A refund request may be considered in the following situations:
Customers must contact our support team within 7–15 business days from the purchase date to request assistance.
Subscriptions provide access to digital content and services for a specific period. Once a subscription is activated successfully, cancellation refunds are generally not available.
However, if payment is completed but subscription access is not provided due to a technical problem, customers may contact our support team for review.
If you experience problems downloading your eBook, PDF book, or audiobook, please contact our support team with:
Our team will review the problem and try to provide access as quickly as possible.
If a customer is charged multiple times due to a payment error, the duplicate transaction may be reviewed for a refund after verification.
For questions regarding our Digital Product Refund Policy, payments, subscriptions, or access issues, please contact us through our support channel.
You can also review our other policies:
Approved refunds will be processed within 7–15 business days depending on the payment provider and financial institution.
Boiverse may update this Digital Product Refund Policy from time to time to reflect changes in our services, products, or business practices.
